Welcome to the Troubleshooting section of the Muzie Help Guides. This page is a quick navigation hub for fixing problems with audio, video, and camera or microphone access in Muzie lessons.
Use this section when something is not working in a lesson: you cannot hear or be heard, the camera is not showing, or Muzie cannot find your devices.
What this section is for
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Fix audio and video problems during lessons
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Allow camera and microphone access for every browser and device
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Check devices are working using the built-in level meter, speaker test and self-view
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Give one clear starting point when a lesson is not working
Troubleshooting navigation
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Guide |
Use this for |
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No sound from the other person: speaker checks and participant audio. |
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Raise the microphone input level when someone can barely be heard. |
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Muzie is not picking up your microphone, or others cannot hear you. |
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No self-view, others cannot see you, or you cannot see them. |
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Camera and microphone access steps for Chrome on a Mac. |
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Camera and microphone access steps for Safari on a Mac. |
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Camera and microphone access steps for Firefox on a Mac. |
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Camera and microphone access steps for Edge on a Mac. |
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Camera and microphone access steps for Chrome on Windows. |
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Camera and microphone access steps for Firefox on Windows. |
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Camera and microphone access steps for Edge on Windows. |
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Camera and microphone access on an iPad or iPhone, in any browser. |
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Camera and microphone access on an Android phone or tablet. |
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Camera and microphone access on a Chromebook. |
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Camera and microphone access when using the installed Muzie app (no address bar). |
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Freezing or dropping lessons: speed test, router, and device checks. |
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Sound drops the moment someone plays: the Windows setting, the noise-cancelling app, then Muzie’s audio modes. |
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Where the voice-cleanup software lives on Dell, HP, Lenovo, Surface, ASUS, Acer, MSI and the rest, and how to turn it off. |