The sound is fine while people talk, then drops, stutters or goes silent the moment somebody plays. That is almost never the internet. It is audio processing on the player’s computer treating a sustained instrument as background noise and cutting it out. Two things fix it, in this order.
Everything below happens on the computer of the person whose sound is cutting out. If that is not you, send them this page.
1. Which device is it?
Ask first, because the first fix only exists on Windows.
On a Windows computer
Two things need turning off. The first is in Windows itself:
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Open Settings (Start, then the gear icon).
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Go to System, then Sound.
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Under Input, click the microphone you use for Muzie.
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Find Audio enhancements and set it to Off. Depending on the computer it may be a switch, a dropdown (choose Off), or sit behind Additional device properties on an Enhancements tab (tick Disable all enhancements) or an Advanced tab (untick Enable audio enhancements). Any of those is the same setting.
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Do the same for your speakers or headphones under Output.
This is set per microphone. If you plug in a different mic or headset later, do it again for that one.
The second is the noise-cancelling software most Windows laptops come with. It is built to clean up a voice on a video call, and it will cut an instrument every time. Which app you have depends on who made the computer:
Turn Off Noise Suppression on a Windows PC — Dell, HP, Lenovo, Surface, ASUS, Acer, MSI and the rest, with where to look for each.
Reload Muzie after changing either one, then play again.
On a Mac, iPad, Chromebook or phone
There is no enhancements setting to turn off. Go straight to step 2.
2. Change the audio mode in Muzie
If the Windows changes did not fix it, or the computer is not a Windows one, the remaining fix is inside Muzie:
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In the lesson, open Device Settings.
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Click Advanced.
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Try a different audio mode. There are three: Audio, Music, and Headphones only.
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Click Save.
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Play again and listen for the difference. If it is not better, come back and try the next mode.
Music is usually the one that helps an instrument. Headphones only is for when you are wearing headphones and the room is quiet.
If it still cuts out
If the drop-outs happen while talking too, or the video freezes with the sound, that is the connection rather than the audio processing: I'm Having Connection Issues.
If the instrument is simply too quiet rather than cutting out, see Audio Mixer & Input Levels.